Description We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization. Responsibilities: • Provide basic troubleshooting assistance to customers and address their concerns effectively. • Log service calls and maintain accurate records in the company database. • Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues. • Enter and manage data within internal systems to support operational efficiency. • Collaborate with team members to deliver exceptional customer support. • Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks. • Address connectivity problems and guide customers through resolution steps. • Respond to customer inquiries via email and other communication channels. • Take initiative to learn and apply knowledge about the swimming pool industry. • Handle other duties as assigned to meet departmental goals. Requirements • High school diploma or equivalent is required. • Exhibit a positive, goal-oriented, and adaptable attitude. • Demonstrate strong communication skills and the ability to work well in a team. • Proficiency in Microsoft Office applications, such as Outlook, Teams, Word, and Excel. • Experience in technology-based customer support is preferred. • Familiarity with the swimming pool industry is a plus. • Ability to manage email correspondence and multi-browser navigation efficiently. • Previous experience in customer success or call center environments is highly valued. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .