Kforce has a client that is seeking a Customer Success Specialist in Atlanta, GA. Overview: * Helping customers resolve their issues and following up to ensure satisfactory resolution * Championing customer needs in a manner that conveys empathy and builds lasting relationships * Participating in daily team meetings to update on issues, key learnings and new tasks * Working in a fast-paced environment that may require prioritizing competing requests * Constantly looking for ways to improve processes and being empowered to help implement these changes * Working in a small team environment where everyone has a voice Roles & Responsibilities: * Responsible for taking technical support phone calls from retail store employees & managers * Responsible for assessing, solving, and escalating any and all issues that come to your phone * Responsible for logging all communications via ZENDESK * Responsible for contacting stores that do not upload or have issues uploading * Responsible for contacting stores for equipment/software updates (via phone or PC access) * Responsible for being available for Tech Support during scheduled hours * Responsible for assisting with in-office tasks (if applicable) * Prepping equipment for shipping (if applicable) * Testing and checking in returned equipment (if applicable)