Description We are looking for a dedicated Customer Success Specialist to join our team in Tonawanda, New York. In this Contract-to-permanent role, you will play a pivotal part in ensuring exceptional customer experiences by addressing inquiries, resolving connectivity challenges, and maintaining strong relationships. If you excel in customer service and have a knack for problem-solving, this opportunity is designed for you. Responsibilities: • Respond promptly and professionally to customer inquiries via email and other communication channels. • Troubleshoot and resolve connectivity issues to ensure seamless customer experiences. • Maintain a comprehensive understanding of multi-browser environments to assist customers effectively. • Develop and nurture positive relationships with customers to foster satisfaction and loyalty. • Collaborate with internal teams to address customer concerns and improve service delivery. • Document customer interactions and resolutions to ensure accurate records. • Identify opportunities to enhance processes and improve customer success strategies. • Provide clear and concise communication to customers regarding solutions and updates. • Monitor and report on customer feedback to help refine service offerings. Requirements • Proficiency in handling multi-browser platforms and environments. • Strong skills in precise and effective email correspondence and communication. • Proven experience in customer success or customer service roles. • Ability to troubleshoot and resolve connectivity and technical issues. • Excellent problem-solving and critical thinking skills. • Strong interpersonal skills with a focus on customer satisfaction. • Familiarity with customer relationship management tools and documentation. • Ability to work collaboratively within a team-oriented environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .