As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

Together, we keep everyday life moving to build a better tomorrow

Are you passionate about delivering outstanding service and building strong customer relationships? We’re looking for a proactive and organized Customer Success Specialist to join our team in Helsinki. In this vital frontline role, you’ll be the go-to contact for our customers, ensuring they receive timely, effective support for their equipment needs. Your mission? To provide business-enhancing solutions that are delivered at the right time and in the right way. If you thrive in a dynamic service environment and enjoy making a tangible impact, we’d love to hear from you!

 

Main tasks and responsibilities

Identify customer needs and offer timely solutions.

Act as an advisor to customers – building long-term trust.

Support team operations, ensure smooth workflows, and foster competence development.

Create a safe, motivating, and efficient working environment.

Lead the team of service technicians at our service center in day-to-day operations.

Be responsible for short-term resource planning and ensure adequate workload and smooth task distribution.

Proactively contact customers regarding scheduled maintenance, annual inspections, service contracts, and spare parts needs.

Identify customer needs and provide appropriate solutions.

Act as a trusted advisor and develop long-term customer relationships.

Ensure the preparation and implementation of service and maintenance proposals in collaboration with the technical team.

Gather and analyze customer feedback and use it to develop operations.

Monitor the lifecycle of the equipment fleet and ensure continuity of service

Promote safe working practices by leading through example.

Ensure that the solutions provided to customers meet safety and quality standards.

What you’ll need to succeed

Relevant degree (Bachelor’s or Master’s degree in Engineering or similar).

Experience in technical customer service, maintenance operations, and team leadership.

A proactive, solution-oriented, and customer-centric approach to work.

Excellent communication and collaboration skills.

Interest in technology, equipment fleet management, and operational development.

Fluency in Finnish.

You will be part of

Become part of our international enterprise founded upon the principles of Integrity, Quality, and Safety, and leverage a cooperative environment that fosters professional advancement.As an employment benefit, we offer membership in a health insurance fund as well as versatile lunch and sports benefits.

 

We offer you:

The opportunity to shape a new role as part of a modern service team.

A responsible and independent position in direct customer interaction.

The support of a professional team and opportunities for professional development and career growth.

A chance to make a tangible impact on customer satisfaction and business success.

Interested to join?

Become part of our international enterprise founded upon the principles of Integrity, Quality, and Safety, and leverage a cooperative environment that fosters professional advancement.

 

Apply by 11 July 2025. The position may be filled earlier if a suitable candidate is found.

Additional information about the role: niki.koivunen@hiab.com

 

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.  
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com