At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated and strategic Customer Success Representative to join our Customer Success team in Bogotá.

In this role, you will be responsible for cultivating deep, trusting relationships with key decision-makers and executing strategic account plans to drive long-term customer retention and growth. You will join a dynamic, customer-centric team dedicated to acting as the primary advocate for our clients, ensuring they leverage the full value of Iron Mountain’s evolving physical and digital solutions.

Drive Account Growth and Retention: Proactively manage contract renewal strategies and identify cross-sell opportunities to achieve quarterly growth targets and ensure long-term account profitability.

Build Strategic Partnerships: Collaborate with internal sales partners and external stakeholders to co-create account plans that align Iron Mountain’s value proposition with the client’s organizational business goals.

Advocate for Customer Excellence: Ensure compliance with organizational standards and local laws while acting as a liaison between the customer and internal teams to resolve billing, pricing, or service issues effectively.

2+ years of experience managing large, complex customer relationships, preferably on a global scale.

Strong knowledge of Sales Enablement tools such as Salesforce, ZoomInfo, and LinkedIn Sales Navigator, with a deep understanding of data protection industry trends.

Proven ability in proactive problem-solving and strategic thinking, with the capacity to negotiate complex Service Level Agreements (SLAs) and pricing programs.

Bachelor’s Degree (or equivalent experience) and professional proficiency in English.

Location: Bogotá, Colombia.

Hybrid Work Model: A Monday to Friday schedule with a hybrid work-life balance.

Competitive compensation and benefits package aligned with your professional experience.

Global Innovation: Be part of an evolving global organization focused on transformation and innovation.

Inclusive Environment: A safe support system where you can be authentic, share feedback, and belong to a team that embraces diversity.

Global Connectivity: Opportunities to learn from and collaborate with over 26,000 teammates across 52 countries.

Commuter Support: Shuttle service provided from Portal 80 to the office and back for in-person work days.

Tools for Success: Technology equipment and accessories provided for the performance of all assigned tasks.

Growth Opportunities: Clear pathways for continuous learning and professional development.

Comprehensive Well-being: Health, wellness, and retirement programs designed to support your long-term security.

Ready to help our customers secure what matters most? Apply today to join the Mountaineers and take the next step in your Customer Success career!