At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated and strategic Customer Success Representative to join our Customer Success team in Bogotá. In this role, you will be responsible for cultivating deep, trusting relationships with key decision-makers and executing strategic account plans to drive long-term customer retention and growth. You will join a dynamic, customer-centric team dedicated to acting as the primary advocate for our clients, ensuring they leverage the full value of Iron Mountain’s evolving physical and digital solutions. **What You’ll Do** + Drive Account Growth and Retention: Proactively manage contract renewal strategies and identify cross-sell opportunities to achieve quarterly growth targets and ensure long-term account profitability. + Build Strategic Partnerships: Collaborate with internal sales partners and external stakeholders to co-create account plans that align Iron Mountain’s value proposition with the client’s organizational business goals. + Advocate for Customer Excellence: Ensure compliance with organizational standards and local laws while acting as a liaison between the customer and internal teams to resolve billing, pricing, or service issues effectively. **What You’ll Bring** + 2+ years of experience managing large, complex customer relationships, preferably on a global scale. + Strong knowledge of Sales Enablement tools such as Salesforce, ZoomInfo, and LinkedIn Sales Navigator, with a deep understanding of data protection industry trends. + Proven ability in proactive problem-solving and strategic thinking, with the capacity to negotiate complex Service Level Agreements (SLAs) and pricing programs. + Bachelor’s Degree (or equivalent experience) and professional proficiency in English. **What We Offer (Benefits)** + Location: Bogotá, Colombia. + Hybrid Work Model: A Monday to Friday schedule with a hybrid work-life balance. + Competitive compensation and benefits package aligned with your professional experience. + Global Innovation: Be part of an evolving global organization focused on transformation and innovation. + Inclusive Environment: A safe support system where you can be authentic, share feedback, and belong to a team that embraces diversity. + Global Connectivity: Opportunities to learn from and collaborate with over 26,000 teammates across 52 countries. + Commuter Support: Shuttle service provided from Portal 80 to the office and back for in-person work days. + Tools for Success: Technology equipment and accessories provided for the performance of all assigned tasks. + Growth Opportunities: Clear pathways for continuous learning and professional development. + Comprehensive Well-being: Health, wellness, and retirement programs designed to support your long-term security. Ready to help our customers secure what matters most? Apply today to join the Mountaineers and take the next step in your Customer Success career! Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0096610