Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

We are looking for a Customer Success Representative – EES Verification Fulfillment. You'll help shape a new business at Experian and help to lead market reach of new and existing products in this space.

As the ideal candidate, you'll need to be to quickly prioritize opportunities and have a desire for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. Raise issues before they turn into problems is critical. You also bring creative and strategic solutions to the table to help solve complex problems and is someone who is a change agent to evolve processes and challenge current thinking. You will report to Customer Success Leader.

You are:

Collaborative – partnering skills including with fellow team members, peers and stake holders; connect ideas across internal and external opportunitiesCreative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunitiesDetermined and Disciplined – optimistic about what can be; persistent, looks for high levels of activity, demonstrate a fierce commitment to challenging status quo

What you'll do

Field general questions regarding the Verification Fulfillment service from clientsProvide service and platform training to clientsConsult with clients on best Verification Fulfillment practices to achieve usage resultsCoordinate handling of inquiries and disputesProvide standard performance / usage reportsCoordinate internal support resources to solve identified concernsCross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitmentsBe a client advocate to address issuesJoin meetings to serve as Verification Fulfillment subject matter expertCollaborate with other leaders on this multi-year, major strategic initiative to build a new businessGrasp new technologies and learning a new business

Qualifications

Qualifications

Experience Managing multiple tasks, and prioritize multiple work items.Must remain flexible and be comfortable with ambiguity within a constantly changing environment.Knowledge of human capital management systems or HR/Payroll/Tax related product offeringsCan expect and navigate obstaclesYou can interpret data and present professional content to stakeholders

Additional Information

Perks:

Lucrative overachievement planExperian Elite – Annual trip for Top Performers15 days of vacation accrual annually, five sick days, two volunteer daysWellness plans, online discounts, employee discounts, pet insurance and moreEmployee stock purchase program and 401K matching and immediate vestingFully remote role

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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