As a Customer Success Professional (Customer Success Manager) in Honeywell in Bucharest you will be responsible for delivering exceptional customer experiences while simultaneously optimizing processes within the Customer Success team. This position requires a balance of customer relationship management skills with operational proficiency to drive customer retention, satisfaction, and overall success. _This is a hybrid role, 3 days at the office + 2 days work from home model._ **Honeywell** Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions. **_We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets._** **Key responsibilities** + Manage and grow strong relationships with key customers, acting as their primary point of contact and driving them to success by aligning with their goals and metrics. + Manage the entire Customer life cycle, from deployment and onboarding, through product utilization, to renewal and expansion. + Advocate the customer and collaborate with internal departments (Product, Sales, RnD, Operations...) to address customers feedback and ensure delivering an outstanding customer experience. + Lead operational initiatives to streamline processes in the Customer Success team, including developing best practices for onboarding, product training, and support. + Collaborate with the CSM team to design and implement operational strategies that drive efficiency and align with business objectives, assess performance metrics and use data to inform decision making and strategy adjustments. + Oversee and optimize the CSMs data tools and systems and to support workflow and reporting needs. + Conduct training to CSMs on the effective use of systems to enhance productivity + Identify bottlenecks and inefficiencies within the CSM processes and implement best practices for continuous improvement. + Identify accounts at risk and be able to develop strategies to mitigate churn and enhance customers retention. + Drive your customers renewals and expansions. **Key skills and qualifications** + At least 3 years of experience in customer success and account management. + 1 year of experience in non-SaaS models + A minimum of 2 years of experience leading renewal processes, with a proven ability to drive successful outcomes. + Proven track record of building strong customer relationships and driving customer satisfaction + Proven track record of renewals management and driving commercial approach + Familiarity with CRM tools such as SFDC and Gainsight. + Strong analytical skills with experience in data reporting and performance metrics **Nice to have:** + Experience in driving operational improvements within a Customer Success teams + Proficiency in additional customer success tools and technologies + Background in project management. + Ability to adapt to changing priorities in a fast-paced environment. + Customer Centric approach with the ability to advocate for customers needs within the organization and vise versa. + Strong Project Management skills and attention to details + Analytical thinking and ability to develop actionable insights from data + Proficiency in CS tools and technologies + Ability to adapt to changing priorities in a fast paced environment **Our offer** + 3 + 2 hybrid work arrangement to support your work-life balance + Competitive Salary regularly increased based on your performance + Enjoy 25 vacation days per year, plus extra days off for life's special events + We provide meal vouchers + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) + Medical Insurance Plan paid by the company + Christmas and Easter bonuses + Recognition & referral bonus programs + Comprehensive induction, ongoing training and development to set you up for success + In-house and external learning platforms (Udemy) to continue to expand your skills + Work experience opportunities to help you grow your career with us + Global employee networks to help you connect and grow + Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters + In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids + Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment + Your family is growing while working at Honeywell? We congratulate you by offering special bonuses + Frequent Employee Engagement activities fostering an inclusive and diverse work environment + Fresh fruit days in the office We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Innovate to solve the world's most important challenges, join us now!** \#FutureShaper **\#LI-Hybrid** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.