Role Description As a Customer Success Manager you will own post-sale customer deployment, adoption, and product education and training. You will play an integral role in our customer’s journey with Dropbox - helping them to realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers.  You will uncover and optimize workflows and advanced use cases that power today’s businesses. You will be driving all facets of success across the customer journey for Dropbox’s most valued customers.  You will partner with the Account Executive team to support Dropbox business objectives including driving customer retention and growth for Dropbox’s expanding product portfolio. We are a collaborative, customer oriented team, are ‘worthy of trust’ and strong advocates for our customers. The successful candidate has experience building relationships with mid-level and executive-level contacts and is adaptable to changing or ambiguous environments. You must be highly results-driven, customer-focused, and innovative at building internal and external relationships to help our clients achieve their goals! Responsibilities Build and maintain strong relationships with customers as a trusted advisor throughout their journey with DropboxLead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflowsDrive increased product value realization across the customer base and improved user advocacyEnsure customers achieve their desired outcomes through Mutual Success Plans and influence account growth in close partnership with SalesProactively flag and collaborate with CX or Product teams to resolve customer issues efficientlyPrepare and deliver Success Business Reviews, providing insights on adoption, planning, and product updatesMaintain a deep understanding of Dropbox products and roadmap, promote new features, and serve as the voice of the customer internallyCollaborate with internal teams such as marketing, product, and sales to ensure customer satisfaction, retention, and growth Requirements 4+ years of experience in B2B SaaS Customer Success with a proven track record of driving product deployment, increasing customer adoption and retentionExperience managing key customer relationships at large enterprises (2,000+ employees) with a collaborative and proactive approachA technical aptitude with experience in communicating effectively with IT admins and stakeholders at all levelsSelf-starter with experience navigating complex scenarios, driving cross-functional initiatives, and thriving in fast-paced, dynamic environmentsContribute to the overall team culture in a positive, impactful wayExcellent collaboration skills and the ability to build long-lasting relationships across your team and the companyPrior experience with CRM systems and strong analytical and quantitative capabilities Bachelors Degree or equivalent experience requiredBusiness-level fluency in Japanese and EnglishWillingness to travel for customer meetings and periodic team offsites  Preferred Qualifications General knowledge of generative AI and search infrastructureExperience working with IT stakeholders Company Description Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you. Team Description The Dropbox Sales and Channel Team brings the power of enlightened work to organizations worldwide. We develop relationships that transform how companies collaborate and stories that shape how they see Dropbox. We don’t just sell products—we create partnerships that help companies leverage Dropbox Business to ignite new ways of working. From crafting sales strategies to analyzing business performance, we work with senior leaders to develop insights, identify opportunities, and do the planning and execution necessary to drive growth. If you're excited about creating partnerships inside the organization and out, join the Sales team. Areas of work include Sales Enablement, Sales Analytics, Customer Success, Account Management, Business Development, Channel Partnerships, Enterprise Sales, and Sales Operations. Benefits Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to: Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more Mental health and wellness benefits Monthly Internet Allowance Intern Social Stipend Annual Emerging Talent Summit, travel and hotel accommodations provided Additional benefits details are available upon request. *Where group plans are not available, allowances may be provided **Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy. Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.