Customer Success Manager (GA, Ringgold)GA, Ringgold Customer Service Manager - Greater Chattanooga Area Text PERKS to (844) 979-2497 to learn more At Five Star Breaktime Solutions, we’re committed to delivering top-tier service and innovative breakroom solutions to our clients. We are seeking a motivatedCustomer Service Manager (CSM)to drive retention, client satisfaction, and organic sales growth in a designated region. What You’ll Do: + Build strong client relationships through regular visits and proactive communication + Educate customers on our full range of products and services to increase retention and upsell opportunities + Partner with sales and management to meet division goals for revenue, profit, and customer satisfaction + Conduct regular site inspections to ensure brand consistency and quality standards + Identify and resolve customer concerns, including loss prevention issues, in coordination with leadership + Maintain accurate records of client interactions and activities + Represent the company with professionalism and align behavior with our core values + Travel as needed to visit client sites, attend meetings, and support regional operations What We’re Looking For: + Bachelor’s degree (preferred) or equivalent experience + 2+ years in customer service, account management, or sales + Strong communication, negotiation, and problem-solving skills + Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) + Ability to work independently, manage multiple projects, and thrive in a fast-paced environment + Valid driver’s license and clean driving record + Willingness to travel, including occasional overnight stays Why Join Five Star? + Be part of a growing company that values innovation and customer satisfaction + Enjoy a collaborative culture and supportive leadership + Competitive salary and benefits package + Opportunities for professional development and advancement Requirements: + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be able to consent to a drug screen. + Must be able to consent to a pre-employment background check. + Ability to work in all weather conditions (ex. heat, cold, rain, and/or snow) Benefits: + Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. Position Information: + Status: Full-Time About Five Star Breaktime Solutions: Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Federal Contractor/Veteran Location - GA, Ringgold