We are seeking an experienced Team Manager – Customer Success Manager to lead and develop a Customer Success team based in Bratislava (11 team members).

This role is part of a new Customer Success Management project, focused on providing a day-2 customer support to existing customers. The main objective is to build long-term customer relationships, ensure retention, and manage the full customer lifecycle for a portfolio of small to mid-sized enterprise clients.

Location: Bratislava, Slovakia

Working model: Hybrid (3× on-site per week)

Working time: US hours - from 3 pm to 11:30 pm

Salary Range: from 4400 EUR to 6600 EUR gross a month. The actual salary is based on skills, experience and knowledge.

Key Responsibilities:

Leadership & Team Management

Lead, coach, and develop a team of Customer Success Managers / Account Managers to ensure high performance and engagement

Set clear goals aligned with company strategy and customer success objectives

Conduct regular 1:1s, performance reviews, and team meetings

Support onboarding and continuous development of team members

Customer Relationship & Retention

Oversee strategic account management to drive customer satisfaction, retention, and revenue growth

Support long-term customer relationship building and proactive engagement

Ensure effective issue resolution and value delivery across the full customer lifecycle

Operational Excellence

Monitor and manage team KPIs to maximize productivity

Standardize best practices, processes, and tools to improve operational efficiency

Collaborate with internal and customer-facing teams to ensure smooth customer experience

Reporting & Governance

Prepare and present reports on customer health, team performance, and key success metrics

Ensure compliance with company policies, SLAs, and governance standards

Represent Customer Success in internal and external stakeholder meetings

Continuous Improvement

Promote a customer-centric culture focused on outcomes and service excellence

Encourage knowledge sharing, innovation, and continuous process improvement

Contribute to the ongoing development of the Customer Success operating model

Required Skills:

Demonstrated ability to motivate and inspire team members, fostering a positive and productive work environment.

Proficiency in coaching and mentoring; able to apply a coaching leadership style to support employee growth and performance.

Strong adaptability and openness to change, with the ability to lead the team through transitions and evolving priorities.

Excellent communication and interpersonal skills, with the ability to clearly convey goals, feedback, and vision to diverse audiences.

Strong stakeholder management, with the ability to collaborate effectively across teams and departments.

Demonstrated experience in an AT&T Account Management function.

Strong working knowledge of AT&T products/services, customer lifecycle motions, and day-2 support practices.

Hands-on expertise with AT&T tooling and internal processes used to manage customer issues (case management, service/order workflows, knowledge resources, etc.).

Weekly Hours:

40

Time Type:

Regular

Location:

Bratislava, Slovakia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-100535 Date posted 03/20/2026