Customer Success Manager, ESM Central Operation
Amazon.com
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.
Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Customer Success Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to Account Management teams in identifying more growth opportunity from our existing Selling Partner's profile, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency.
The ideal candidate will have demonstrated project/program management skills and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.
Key job responsibilities
Roles and Responsibilities:
- Work closely with the Account Management team to manage and drive critical business initiatives
- Map out Seller, Product/Program, and AM journey with detailed experience mapping to identify current business & process issues and generate insights on optimization plans
- Leverage data tools such as Excel, SQL to develop business decisions backed up with data
- Interact with multiple stakeholder / business teams to translate ambiguous requirements to execution
- Structures work flow across the team to effectively prioritize operational support activities
- Develop SOPs, workflows, metrics, reports or other tools to assist Sales teams maximize productivity
Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Customer Success Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to Account Management teams in identifying more growth opportunity from our existing Selling Partner's profile, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency.
The ideal candidate will have demonstrated project/program management skills and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.
Key job responsibilities
Roles and Responsibilities:
- Work closely with the Account Management team to manage and drive critical business initiatives
- Map out Seller, Product/Program, and AM journey with detailed experience mapping to identify current business & process issues and generate insights on optimization plans
- Leverage data tools such as Excel, SQL to develop business decisions backed up with data
- Interact with multiple stakeholder / business teams to translate ambiguous requirements to execution
- Structures work flow across the team to effectively prioritize operational support activities
- Develop SOPs, workflows, metrics, reports or other tools to assist Sales teams maximize productivity
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