We are looking to hire a Senior Leader as Customer Success Lead within South Africa, to steer the Customer Success team and be at the forefront of our customers’ digital transformation. 

The Customer Success Lead will: 

Play a key role in helping our customers achieve digital transformation 

Guide the Customer Success team collaboratively in driving change management, consumption and adoption activities with key Business Decision Makers and IT Decision Makers, helping reduce implementation risk, driving usage of existing solutions, and identifying new opportunities for Microsoft cloud in Infrastructure and Applications, Data and Analytics, Business Applications, and Modern Workplace 

Enable customers to realize value from their investments, and create passionate advocates 

Be key part of the regional customer-facing sales leadership; use knowledge to grow sales 

Directly manage full time employees and/or vendor Customer Success Managers(CSM)/Cloud Solution Architects (CSA) that will cover Microsoft customers in territory 

Create relationships with customers across assigned regions to fuel retention, growth, renewal advocact