**Safety-Kleen** in **Norwell, MA** is looking for a **Customer Success Agent** to join their safety conscious team! The Customer Success Agent provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments, including cross checking of invoice results and adjustments as needed. Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets. **Why work for Safety-Kleen?** + Health and Safety is our #1 priority and we live it 3-6-5! + Competitive wages + Comprehensive health benefits coverage after 30 days of full-time employment + Group 401K with company matching component + Own part of the company with our Employee Stock Purchase Plan + Generous paid time off, company paid training and tuition reimbursement + Positive and safe work environments + Opportunities for growth and development for all the stages of your career + Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times; + Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software; + Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information; + Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc; + Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell; + Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas; + Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner; + Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team; + Other duties as assigned. + High School diploma is required ; + Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens; + Time management, attention to details, organizational skills; Active listening; multiple concurrent software use; + Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated; + Ability to operate in fast-paced environment; + Prior sales experience is a plus. **Wondering what to expect in starting your career with Clean Harbors?** Click Here (https://player.vimeo.com/external/150727173.sd.mp4?s=ecd78b6bc9d5bb433c2d70547d7924d34d4c21c5&profile\_id=112) to view a Day in the Life Video! **40-years of sustainability in action** . At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us. **Join our safety focused team today!** To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/ . Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547. Clean Harbors is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package. *CH