Description We are looking for an experienced Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-Permanent position, you will play a pivotal role in ensuring our customers receive exceptional value and support through personalized and efficient service. Your ability to act with urgency and deliver outstanding customer experiences will contribute to the long-term success of our organization. Responsibilities: • Serve as a dedicated customer success agent, providing support to internal customers or end-user channels. • Manage a high volume of customer interactions, meeting a daily target of 85 calls. • Advocate for customer needs by delivering personalized experiences and minimizing customer effort. • Analyze and resolve customer concerns independently, offering timely and effective solutions. • Utilize troubleshooting skills and self-help tools to assist with technical inquiries. • Develop and maintain strong knowledge of company products and services to address customer needs. • Collaborate across departments to ensure efficient resolution of inquiries in a single interaction. • Uphold high standards of professionalism and urgency when addressing customer requests. • Contribute to the continuous improvement of customer success processes and methodologies. Requirements • Minimum of 3 years of experience in a high-volume call center environment. • Proficiency in call center operations, metrics, and customer service best practices. • Strong problem-solving skills and ability to resolve customer complaints effectively. • Experience with data entry and proficiency in typing with accuracy. • Familiarity with Microsoft Office tools, including Teams, Word, Outlook, and Excel. • Ability to work in a fast-paced environment and manage multiple tasks efficiently. • Demonstrated ability to deliver exceptional customer success stories and outcomes. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .