Job Description Customer Relationship Management: - You will develop and coach on engagement strategies for customers, partners, and internal stakeholders. - You will establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery. - You will expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities. - You will strive to achieve Trusted Advisor status with key customer executives Technical Relevance: - You will align Microsoft solutions with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge. - You will identify and address complex customer scenarios by collaborating with technical specialists. - You will drive Microsoft's position in the customer's cloud technology marketplace. Customer Success Leadership: - You will demonstrate alignment between customer objectives and Microsoft's portfolio. - You will promote organizational and customer success strategies. - You will lead program planning, prioritization, and management to address customer outcomes. - You will proactively identify and mitigate customer blockers, leveraging Microsoft solutions and services. - You will proactively surface value, which in turn will lead to a high retention rate on customer renewals - You will identify opportunities for growth and adoption, aligning Microsoft offerings with customer objectives. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3+ years relevant work experience within customer industry. Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification. Leadership: Effective communication skills, executive presence, and confidence in varying customer situations. Ability to lead teams comprised of Microsoft, Partner, and Customer resources. Relationship Building: Demonstrated success in building relationships with senior customer executives in large or highly strategic accounts. Ability to manage various stakeholder relationships and get consensus on solutions/engagements. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.