Job details We are seeking a tech-savvy, solutions-driven Customer Solutions Representative to join a fast-paced, custom production environment. This role is ideal for someone who enjoys listening to clients, analyzing unique needs, and developing tailored solutions rather than following a script.
... Every order is custom - which means no two projects are exactly alike. Success in this role requires strong problem-solving skills, the ability to retain and apply knowledge, and confidence navigating new systems and processes. This is not an outbound sales role; instead, you will work directly with inbound client inquiries to guide projects from concept to execution.

If you thrive in a dynamic environment where critical thinking matters more than memorization, this could be a great fit.

Responsibilities:
Respond to inbound client inquiries via phone and email

Listen carefully to customer needs and recommend customized solutions

Translate client requests into clear, actionable project specifications

Apply product knowledge to unique, one-off custom orders

Prepare quotes and guide customers through pricing and options

Coordinate with internal production teams to ensure accurate execution

Maintain detailed and organized project records

Manage multiple projects simultaneously while meeting deadlines

Provide high-quality customer service throughout the project lifecycle

Working hours: 9:00 AM - 5:30 PM

Skills:
Experience in a custom production, print, signage, manufacturing, or similar environment

Experience preparing quotes or estimates

Background in retail, hospitality, or client-facing roles requiring solution selling

Experience working with design files or proofing processes

Education:
High School

Experience:
1-4 years

Qualifications:
2+ years of customer service experience

Strong critical thinking and problem-solving skills

Ability to retain information and apply knowledge to new scenarios

Tech-savvy and comfortable learning new systems/software quickly

Excellent written and verbal communication skills

High attention to detail

Ability to manage workload in a moderate-to-high volume environment

Self-starter who can think independently rather than rely on scripts


If you enjoy solving problems, learning new systems, and helping customers bring custom projects to life, we???d love to hear from you. Apply today to join a team where your ability to think critically and adapt truly matters.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow more We are seeking a tech-savvy, solutions-driven Customer Solutions Representative to join a fast-paced, custom production environment. This role is ideal for someone who enjoys listening to clients, analyzing unique needs, and developing tailored solutions rather than following a script.

Every order is custom - which means no two projects are exactly alike. Success in this role requires strong problem-solving skills, the ability to retain and apply knowledge, and confidence navigating new systems and processes. This is not an outbound sales role; instead, you will work directly with inbound client inquiries to guide projects from concept to execution.

If you thrive in a dynamic environment where critical thinking matters more than memorization, this could be a great fit.

Responsibilities:
Respond to inbound client inquiries via phone and email

Listen carefully to customer needs and recommend customized solutions

Translate client requests into clear, actionable project specifications

Apply product knowledge to unique, one-off custom orders

Prepare quotes and guide customers through pricing and options
... Coordinate with internal production teams to ensure accurate execution

Maintain detailed and organized project records

Manage multiple projects simultaneously while meeting deadlines

Provide high-quality customer service throughout the project lifecycle

Working hours: 9:00 AM - 5:30 PM

Skills:
Experience in a custom production, print, signage, manufacturing, or similar environment

Experience preparing quotes or estimates

Background in retail, hospitality, or client-facing roles requiring solution selling

Experience working with design files or proofing processes

Education:
High School

Experience:
1-4 years

Qualifications:
2+ years of customer service experience

Strong critical thinking and problem-solving skills

Ability to retain information and apply knowledge to new scenarios

Tech-savvy and comfortable learning new systems/software quickly

Excellent written and verbal communication skills

High attention to detail

Ability to manage workload in a moderate-to-high volume environment

Self-starter who can think independently rather than rely on scripts


If you enjoy solving problems, learning new systems, and helping customers bring custom projects to life, we???d love to hear from you. Apply today to join a team where your ability to think critically and adapt truly matters.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Respond to inbound client inquiries via phone and emailListen carefully to customer needs and recommend customized solutionsTranslate client requests into clear, actionable project specificationsApply product knowledge to unique, one-off custom ordersPrepare quotes and guide customers through pricing and optionsCoordinate with internal production teams to ensure accurate executionMaintain detailed and organized project recordsManage multiple projects simultaneously while meeting deadlinesProvide high-quality customer service throughout the project lifecycle

experience

1-4 years

skills

Experience in a custom production, print, signage, manufacturing, or similar environmentExperience preparing quotes or estimatesBackground in retail, hospitality, or client-facing roles requiring solution sellingExperience working with design files or proofing processes

qualifications

2+ years of customer service experienceStrong critical thinking and problem-solving skillsAbility to retain information and apply knowledge to new scenariosTech-savvy and comfortable learning new systems/software quicklyExcellent written and verbal communication skillsHigh attention to detailAbility to manage workload in a moderate-to-high volume environmentSelf-starter who can think independently rather than rely on scripts

education

High School

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