Sao Paulo, SP, BR
5 hours ago
Customer Solutions Manager
You will serve as an essential partner to our customers, leveraging your experience with large-scale cloud transformations and helping guide them through the stages of AWS adoption. You will guide the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. partner to our customers, leveraging your experience with large-scale cloud transformations and helping guide them.
You will interface with customer and AWS leadership, driving collaboration among the other key account groups (sales, support, solutions architecture, and professional services), product/engineering teams, and customer teams, planning and supporting large workload migrations. You will translate strategic initiatives in the account plan into actionable items, working backwards from our customers' key milestones. You will manage cadence by leading reporting and tracking functions along the way. Executing educational plans, roadmaps for business outcome alignments, executive briefing sessions, and go-live events and transitions are some SDM-owned items that are essential to the success of our customers' cloud journey.
You will be encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers but also proactively help solve customer challenges through new ideas, tools, and mechanisms.
Successful candidates will have a solid technical background, be detail-oriented, have excellent problem-solving skills, and be exemplary communicators at both the executive level and the project team level. You will be a peer leader, with the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insights, and help drive secure and robust solutions, You will evangelize AWS services and influence customers to adopt them. You must be passionate about delivering a great customer experience, deploying AWS solutions, and driving innovation, and also be obsessed with contributing to the day-to-day management of customers' successful migration to AWS.

About the team
Diverse Experiences
AWS values ​​diverse experiences. Even if you don't meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting out, hasn't followed a traditional path, or includes alternative experiences, don't let that stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. We pioneered cloud computing and have never stopped innovating—that's why customers, from the most successful startups to Global 500 companies, rely on our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that allows us to be proud of our differences. Ongoing learning events and experiences inspire us to never stop embracing our uniqueness.

Mentorship and Professional Growth
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Work-Life Balance
We value harmony between work and personal life. Achieving success at work should never come at the expense of sacrifices at home, so we seek flexibility as part of our work culture. When we feel supported at work and at home, there is nothing we cannot achieve.
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