As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Key job responsibilities
A Customer Solutions Manager (CSM) serves as a trusted technical advisor who accelerates cloud adoption and drives customer business outcomes. The role involves collaborating with internal teams and AWS partners to ensure customer success.

Key responsibilities include:
- Diving deep with the customer to determine their desired business outcomes
- Working backward from the customer's desired business outcomes to formulate solutions leveraging a vast array of AWS resources
- Serving as the voice-of-the-customer to the teams who build AWS services to ensure customer success
- Engaging at both the executive and project levels within the customer's organization
- Creating and executing on comprehensive customer enablement plans to help ensure customer success
- Tracking progress of multiple customer projects, mitigating risks, and knowing when to escalate
- Maintaining leadership communication on status and metrics

The CSM must possess:
- Strong program management experience with large technical transformations
- Superior stakeholder management and communication skills
- IT and cloud technology understanding
- 4+ years leading complex IT/technical programs
- Bachelor's degree in STEM or equivalent experience

The role focuses on helping customers through their cloud journey by guiding organizational change, mitigating risks, optimizing costs, and serving as a critical link between strategy and execution. CSMs are measured on goals like onboarding, solution adoption, and migration success.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.