Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are looking for a new team member to join our Customer Service team in Žilina for the position of Customer Services Support Specialist.This is a diverse and engaging role that involves daily communication across all Customer Service teams and with our clients. Your work will have a direct impact on the smoothness and efficiency of the services we provide, as well as on the overall workplace atmosphere.We value initiative and welcome fresh ideas for improving processes and doing things better.

Your role:

Keeping records and updating data in the internal systemGenerating and managing KPI reportsRecording, monitoring, and ensuring compliance with SLA parametersOrdering parts for service interventions (internal client)Receiving incoming requests from customers and managing the client portal teamplay FleetProviding information and communicating further solutions to clientsProcessing service intervention requests and creating and managing service tickets

Your expertise:

Completed secondary education Experience with SAP is an advantage Experience with MS Office, especially Excel – advanced level English language – at least intermediate level (B2) Positive and optimistic attitude Excellent communication skills Ability to handle stressful situations

Basic wage component (gross) and other rewards: starting from 1500 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

We offer

Variable and Christmas bonus Hybrid type of work – combination of telework and work from office Flexible Working Hours Bridge days – free extra paid leave 6 days per year 3 sick days per year (no doctor’s permit needed) In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care Additional pension plan 300 EUR for regeneration of work force via cafeteria system Wellbeing program – Psychological, Legal and Financial Councelling Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps) Retention program (work anniversary, life anniversary, employee loans) Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…) Adjustable standing desk as a standard Participation on world famous IT conferences like Microsoft IGNITE for best employees Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.