**Job Description:** This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes. **Customer Services Manager** aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery. + Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse + Monitor the timely communication of product requests and follow up product delivery status + Being fully responsible of order to invoice process and customer collaboration agenda + Manage and monitor customer accounts to ensure timely payments + Collaborate with sales and finance teams on customer account matters + Generate regular reports on accounts receivable status and aging + Manage product exchange and return processes efficiently and effectively + Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience + Take full responsibility for your area and ensure all Customer Service, operational, efficiency & financial KPIs are monitored effectively and targets achieved. + Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels. + Monitor and evaluate the performance of team members **Job Requirements:** + Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields) + Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry + Familiarity with regulatory requirements in the healthcare industry + Excellent verbal and written English communication skills + Strong leadership and team management skills + Excellent communication and customer relationship skills + Analytical thinking ability and result-oriented approach + Knowledge of logistics and Warehouse management + Ability to manage product exchange and return processes efficiently **Operating Company:** Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .