JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the role:

Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall.

Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services.

Handle customer complaints and feedback where appropriate

Perform other duties/ad hoc projects as assigned by the superior

Perform general office administrative duties as assigned, including filing documents, procurement and maintenance of office equipment, stationery and water

What this job involves:

Supporting communications across the board

In this role, you’ll work directly with the regional account manager and regional operations manager in supporting both domestic and regional communications strategies. Your main task is to draft various communications pieces—including interesting social media posts, general announcements and communications templates—and ensure that these outputs are consistent across the region. You’ll also assist in engaging our customers by developing satisfaction survey programmes, tracking feedback and generating monthly reports.

Bringing task management to front and centre

Are you a data expert? As the person in charge, you’ll oversee system data and ensure that the information is accurate and up to speed. Likewise, you’ll make sure that tasks are properly assigned, and that tagging follows global convention. You’ll also report on task-related data and analysis on a monthly basis. Aside from this, you’ll sit on top of tasks completions and any customer complaints.

Sound like you? To apply you will have:

Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience, or above with relevant experience

Pleasant personality, outgoing and presentable

Excellent customer service attitude and communication skills

Good in spoken and written English and Chinese. Competent in spoken Putonghua.

Good in PC skills

Experienced and customer-centric

You should have a degree or diploma in business administration, facilities or equivalent qualification, and over four years’ experience in a related field. Likewise, strong customer skills and extensive experience in logistics management, international administration and data analysis may help you land this job.

Creative and strong-willed

You need to be highly creative to come up with engaging communications pieces across various media and platforms. You should also be a spoken and written communications pro, a multitasking hero and a master of poise under pressure. Think you’re the one we’re looking for? Apply now and be part of our global family.

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.