Description We are looking for a dedicated Customer Service-Worksite Representative to join our team in Chicago, Illinois. This long-term contract position offers an exciting opportunity to work in a fast-paced, customer-focused environment within the insurance industry. Successful candidates will undergo comprehensive onsite training for 7-8 weeks before transitioning to a hybrid schedule. Responsibilities: • Assist policyholders by providing detailed information on insurance products and policy statuses. • Respond to customer inquiries regarding claims, service requests, and self-service troubleshooting. • Handle claim intake processes and ensure timely resolution of customer issues. • Collaborate with the sales team by transferring leads to drive revenue growth. • Meet or exceed departmental standards for quality, average handle time, and other key performance indicators (KPIs). • Participate in training programs and mentor representatives who are newer to the role to enhance team capabilities. • Support organizational objectives by implementing process improvements and offering constructive feedback to leadership. • Exhibit professionalism and empathy while resolving customer issues and building personal connections. • Adhere to varying shifts within the designated timeframe based on business needs. • Perform additional tasks as assigned to support the department's goals. Requirements • Proven experience in customer service, preferably in the insurance industry. • Strong communication skills with the ability to convey complex information clearly. • Proficiency in handling claim administration and troubleshooting self-service issues. • Familiarity with KPIs and other performance metrics. • Ability to manage time effectively and prioritize tasks in a fast-paced environment. • Demonstrated problem-solving abilities with an organized and logical approach. • Capacity to work in a hybrid schedule following onsite training. • Proficient computer skills and ability to learn new systems quickly. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .