Description We are looking for a dedicated Customer Service-Worksite Representative to join our team in Phoenix, Arizona. This is a long-term contract position offering an excellent opportunity to work with a well-established insurance company. The role requires a proactive individual who can provide exceptional customer support, resolve inquiries, and contribute positively to team objectives. The position includes on-site training for 7 - 8 weeks, followed by a hybrid work schedule once proficiency is achieved. Responsibilities: • Provide accurate and timely information to policyholders regarding insurance products and coverage. • Address incoming calls and inquiries related to claims, policy statuses, and self-service troubleshooting. • Process claims intakes and direct sales-related inquiries to the appropriate team to enhance revenue. • Consistently meet departmental performance standards, including quality, average handling time, and other key metrics. • Collaborate with team members to improve processes and share feedback with leadership. • Participate in mentorship programs to support entry-level representatives and foster team development. • Represent the company's values of empathy, problem-solving, and ownership in all customer interactions. • Adapt to various shifts within the stated operational hours while maintaining high service standards. • Perform additional tasks and responsibilities as assigned to support organizational goals. Requirements • Proven experience in customer service, preferably within the insurance industry. • Strong communication skills with the ability to handle inquiries professionally and empathetically. • Familiarity with claims processing and basic troubleshooting techniques. • Demonstrated ability to meet or exceed performance metrics such as KPIs and quality standards. • Proficient in computer systems and software used in customer service environments. • Strong problem-solving skills with a logical approach to resolving complex issues. • Ability to work both independently and collaboratively within a team. • Flexibility to work assigned shifts and adapt to a hybrid schedule. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .