Job Description

Are you ready to take the next step in your logistics or customer service career? Our freight forwarding client is growing - and they're looking for a Customer Service Administrator to join their supportive, fast-paced team!

This is a fantastic opportunity for someone with a year's experience in logistics and customer service to be trained and developed in the exciting world of freight forwarding. If you're organised, tech-savvy, and thrive in a fast-moving environment where no two days are the same, we want to hear from you!

Responsibilities

Dealing with clients via telephone and emailAnswering queries and dealing with complaintsMonitoring and tracking freight movements in real-timeKeeping clients informed at every stage of the delivery processSupporting the Transport Manager with job bookings and admin tasksProblem-solving on the go to ensure smooth, on-time deliveries

Criteria

At least 1 year of experience in Transport / Logistics AND 1 year in a Customer Service RoleFully PC LiterateStrong IT skills and confident using systems and trackersExcellent communication - clear, concise and always professionalBeing able to remain calm under pressure and solutions-focusedFlexible and adaptable with a proactive attitude

Benefits

You'll receive on-the-job training in freight forwardingBe part of a friendly and experienced team who will support your growthReal career progression potential in a thriving industryCompetitive salary £24-27k depending on your background

Ready to get started? Send your CV via the link to Colleen Farquharson and take the first step in a rewarding career in logistics!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.