**Job Description** **Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** In this role, you will drive value and enhance service for our customers while optimizing supply chain efficiency. You will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. **How You Will Contribute** + Serve as the primary point of contact for your assigned customer portfolio. + Manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. + Contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives (both internal and external), and fostering collaborative relationships across functions and with customers. + Work closely with the order fulfillment team to monitor and report on key performance indicators (KPIs), including conducting root-cause analysis and implementing improvement initiatives. + Utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. Use these insights to drive informed decision-making internally and collaboratively with customers, maximizing service levels and sales. + Implement and manage CMI (Customer Managed Inventory) or VMI (Vendor Managed Inventory) programs to optimize inventory levels and ensure product availability at customer locations. + Apply a commercial approach to identify opportunities for mutual growth, leveraging customer insights and market trends. + Collaborate with the supply chain team to ensure seamless execution of customer orders and efficient delivery of products. **What You Will Bring** A desire to drive your future and accelerate your career, along with the following experience and knowledge: + Proven experience in Customer Service & Logistics (CS&L) with direct customer interaction. + Experience in the fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) industry. + Strong analytical and problem-solving abilities. + Proficiency in SAP and MS Office suite. Power Bi desirable. + Strong customer focus with exceptional influencing and communication skills. + Demonstrated commercial acumen and understanding of customer business drivers. + Solid understanding of supply chain principles and practices. + Strong focus on delivering productivity gains, superior service, and achieving key performance indicators (KPIs). + Team player with a proactive mindset, accountability, and flexibility. **More about this role** **Job specific requirements:** + Comercial Supply. Strond relationship with clients (Distributors). + Customer Service experience in Consumer Goods or Retail companies. + PMI - VMI knowledge (Vendor Managed Inventory) - Nice to have. + Analytical profile. + Intermediate English level. + SAP and Power BI management. **Location:** Cali or Bogota. No Relocation support available Business Unit Summary **Wacam is Mondelēz** **International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. **Job Type** Regular Customer Collaboration (CLD) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.