**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** **Customer Service Teamlead** Eindhoven, the Netherlands **What you’ll do** + You are responsible for managing a team of 8-10 Customer Service Representatives and Admins; + You keep track of the daily planning, holidays, absenteeism and other topics; + You influence processes, recommend best practices and ensure global consistency; + You collaborate and plan future process consolidation; + Make sure processes are followed according to the high standards set by UPS; + Coordination of customer Specific Projects related to Billing; + The solving of reoccurring issues on a structural level is also part of your responsibility; + Next to that you prepare and manage customer service calls and meetings; + You keep track of KPI’s of various customers, analyze trends and prepare reports for the Management team; + You maintain a good collaboration with your colleagues from the Warehouse and the Transportation department and engage in interdepartmental meetings. **What you’ll get** + A competitive salary starting from 3641 based upon work experience; + Excellent benefits including 29 leave days based on a full-time position, 8% holiday allowance, travel allowance, discount on your gym membership and more!; + An international work environment with opportunities to progress and grow thanks to our ‘promotion from within policy’; + Ongoing learning and development opportunities. **What you’ll need** Experience: + Work experience in a Customer Service environment is an advantage; + Experience as a Team Lead or another job in which you led a team is required. Skills: + Good communication skills (English in speech and in writing, Dutch is a pre); + Excellent working knowledge of Microsoft Excel, Access and PowerPoint. Any experience with PowerBI and a WMS or TMS systems is a plus; + Expertise on Billing; + Expertise on project analysis; + Customer-oriented; + Capable to work with strict deadlines; + Problem solving skills; + Analytical skills; + Able to prioritize and make decisions; + Team player. **Type de contrat:** en CDD (durée déterminée) _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._