**Voordat je voor een vacature solliciteert, moet je jouw taalvoorkeur kiezen uit de beschikbare opties rechtsboven op deze pagina.** Ontdek je volgende kans bij een Fortune Global 500-organisatie. Stel je innovatieve mogelijkheden voor, ervaar onze belonende cultuur en werk met getalenteerde teams die je helpen elke dag beter te worden. We weten wat er nodig is om UPS een succesvolle toekomst te bieden: mensen met een unieke combinatie van vaardigheid en passie. Als je de kwaliteiten en drive hebt om jezelf of teams te leiden, staan er rollen klaar om je vaardigheden te cultiveren en je naar het volgende niveau te brengen. **Functieomschrijving:** **Customer Service Teamlead** Eindhoven, the Netherlands **What you’ll do** + You are responsible for managing a team of 8-10 Customer Service Representatives and Admins; + You keep track of the daily planning, holidays, absenteeism and other topics; + You influence processes, recommend best practices and ensure global consistency; + You collaborate and plan future process consolidation; + Make sure processes are followed according to the high standards set by UPS; + Coordination of customer Specific Projects related to Billing; + The solving of reoccurring issues on a structural level is also part of your responsibility; + Next to that you prepare and manage customer service calls and meetings; + You keep track of KPI’s of various customers, analyze trends and prepare reports for the Management team; + You maintain a good collaboration with your colleagues from the Warehouse and the Transportation department and engage in interdepartmental meetings. **What you’ll get** + A competitive salary starting from 3641 based upon work experience; + Excellent benefits including 29 leave days based on a full-time position, 8% holiday allowance, travel allowance, discount on your gym membership and more!; + An international work environment with opportunities to progress and grow thanks to our ‘promotion from within policy’; + Ongoing learning and development opportunities. **What you’ll need** Experience: + Work experience in a Customer Service environment is an advantage; + Experience as a Team Lead or another job in which you led a team is required. Skills: + Good communication skills (English in speech and in writing, Dutch is a pre); + Excellent working knowledge of Microsoft Excel, Access and PowerPoint. Any experience with PowerBI and a WMS or TMS systems is a plus; + Expertise on Billing; + Expertise on project analysis; + Customer-oriented; + Capable to work with strict deadlines; + Problem solving skills; + Analytical skills; + Able to prioritize and make decisions; + Team player. **Werknemerstype:** Voor bepaalde tijd (bepaalde tijd) UPS zet zich in om een werkplek te bieden die vrij is van discriminatie, intimidatie en vergelding.