Return to Job Search Customer Service Team Leader - Onsite

100% ONSITE IN PHOENIX

Pay: $18/hour

Position Overview

Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes.

As a Team Leader, you will support frontline agents, guide decision-making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels.

Key Responsibilities

Lead and support a team of customer service agents across phone, chat, and emailProvide real-time guidance to agents navigating customer issues and resolutionsAssist with escalated customer concerns and disputesIdentify trends, issues, and opportunities for improvementDocument and escalate programming bugs, operational gaps, and recurring concernsFoster a collaborative, solution-focused team environmentContribute to continuous improvement of customer experience and internal processes

Qualifications

Ability to lead and support others in a live-service environmentStrong communication and interpersonal skillsCalm and steady decision-making under pressureProactive mindset with a focus on solutionsAbility to identify patterns and recommend improvementsPrevious customer service experience required

Preferred Qualifications

2+ years of customer service experienceExperience handling inbound and outbound callsExperience with email and chat-based customer supportFamiliarity with dispute resolutionProficiency in Microsoft Excel and Word

What Success Looks Like

Agents feel supported and confident in decision-makingEscalations are handled efficiently and professionallyIssues are surfaced early and resolved quicklyCustomer experience improves through better consistency and outcomes

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U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.