Position:Customer Service Team Leader

Job Description:

ABOUT THE ROLE

Customer Service Team Leader is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.

WHAT WILL YOU DO:

Customer Service Team Leader at Arrow is typically involved in:

Coaching and developing the CSR teamGenerating KPI’s and identifying areas for improvementManaging performance within the team along with annual appraisalsDeveloping processes to ensure consistent sales support and customer satisfactionLeading Change Management initiativesDriving innovation projectsCoordinating any Quality issuesHandling People Management administrative tasksCommunicating with stakeholders

Managing a team responsible for the following:

Order to invoice processesCommunication with customers and suppliers while delivering after-sales serviceOrder managementCooperation with Sales, Asset and LogisticsDriving on-time-delivery performanceResponding to backlog changesTeamwork with Inside Sales and Product ManagementManaging customer inventory

WHO YOU ARE:

English on min C1 level (spoken and written)3-5 years of Customer Service or Order Management experienceStrong communication and coordination skillsExcellent organizational skills and professional attitudeAbility to handle demanding situationsCustomer-oriented mindset, proactive and innovativeSupply Chain and people management experience is an advantage

WHAT WE OFFER:

Permanent job contract after probation periodHybrid work system and flexible hoursPrivate medical healthcare Cafeteria MyBenefitContinuous development in people management skillsHave feasible impact to guide innovation forwardDynamic environment with a friendly work atmosphere

WHO WE ARE:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides.

Submit your CV in English.

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

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Location:PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:Full time

Job Category:Sales