**Job Summary** The TL role is pivotal in managing and overseeing insurance processes within our organization. With a focus on customer service and domain expertise the candidate will ensure efficient handling and resolution. The role requires a blend of technical skills and industry knowledge particularly in Property & Casualty Insurance to enhance operational effectiveness and customer satisfaction. The position operates in a hybrid work model with rotational shifts ensuring flexibility. **Responsibilities** + Manage and oversee the end-to-end insurance process to ensure timely and accurate resolution. + Collaborate with cross-functional teams to streamline operations and improve service delivery. + Utilize technical skills in customer service to address client inquiries and resolve issues efficiently. + Implement best practices in management to enhance operational efficiency and customer satisfaction. + Analyze data to identify trends and recommend process improvements. + Ensure compliance with industry regulations and company policies in all activities. + Provide training and support to team members to enhance their skills and knowledge. + Develop and maintain strong relationships with clients and stakeholders to foster trust and collaboration. + Lead initiatives to improve processing systems and tools for better performance. + Monitor and report on key performance indicators to track progress and identify areas for improvement. + Coordinate with the IT department to ensure seamless integration of technology processes. + Engage in continuous learning to stay updated on industry trends and advancements in Property & Casualty Insurance. + Support the team in achieving departmental goals and objectives through effective leadership and guidance. **Qualifications** + 2 to 3 years' experience with account receivable tasks, billing/ payor/ insurance terminology. + **Demostrated expertise in managing remote teams.** + Possess a strong background in customer service with a focus on insurance. + Exhibit excellent communication and interpersonal skills to interact with clients and team members. + Show proficiency in using management software and tools for efficient processing. + Have a keen eye for detail to ensure accuracy and compliance in all activities. + Display problem-solving skills to address and resolve complex issues. + Maintain a proactive approach to learning and adapting to new industry developments. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.