Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

A global leader in serving science, Thermo Fisher Scientific is self-described as "a driving force in the research, healthcare, industrial, and applied markets" and supports customers with wide-ranging objectives, such as accelerating life sciences research, improving patient diagnostics and therapies, solving complex analytical challenges, and increasing productivity in their laboratories.

Thermo Scientific Microbiology Sdn Bhd under Microbiology Division in Thermo Fisher Scientific is looking for a suitable candidate for a Customer Service Team Leader.

Responsibilities:

Responsible for overseeing the day-to-day operations of our customer service team. This individual will manage workflow, provide guidance and support to customer service representatives, and ensure that customer inquiries and orders are handled promptly and professionally.

Essential duties and responsibilities include:

To provide an exemplary listening and general telephone handling manner & ability to capture accurately and effectively meet the needs of our customers.To provide efficient & accurate system processing skills to progress sales orders and consignment sales orders through to delivery and invoicing, optimizing the balance between speed of delivery and complete order consolidation in accordance with both customer & Oxoid requirements.To provide routine, pro-active, customer contact ensuring schedule agreements and amendments are processed efficiently and accurately (to assist production planning) and orders are generated daily.   Notify sales representatives of upcoming expiries and significant changes.Maintain SAP customer and pricing records.To provide effective handling of customer queries & enquiries, communicating information relating to order status, pricing and discounting, product availability and general service related issues.Conducting market research to stay up to date on trendsEstablishing department standards and proceduresSetting customer service objectives and goals

Education:

·       Bachelor in Business Administration / Management / Microbiology .

 

Experience

·       At least 3 years experience in customer service managements.

 

Knowledge, Skills, Abilities

Thoroughly dependable, carries goodness over to other employees as well.Shows complete dedication.Understand customer /supplier service behaviorEmpathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy