Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 5+ years of relatedRequired Skills & Experience:Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and SkypeDemonstrated experience with managing Android devicesDemonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologiesDemonstrated experience with requirements managementDemonstrated experience in account management including access management of systems and applications and for applications in a cloud environmentDemonstrated experience with oral and written communication skillDemonstrated experience with procurement mechanisms and processes for hardware and software procurement ordersDemonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-dateDesired Skills and Demonstrated Experience:Demonstrated experience with the Sponsor’s IT security guidelines and policiesDemonstrated experience with managing Android devicesDemonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement ordersDemonstrated experience with basic knowledge of Project Management concepts and principlesDemonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and writtenDemonstrated experience with transferring data between different systemsSecurity Clearance Level: TS/SCI with PolygraphLocation: Vienna, VA - On Customer SiteU.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

#GDITEnhanced2025

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