Seoul, Korea, Republic of
10 hours ago
Customer Service Support/Representative I

About This Role

                                                                                                         

Summary

This position develops, monitors, and maintains the issue resolution within set customer portfolios. Ensures that the performance is communicated and appropriate recommendations are made to allow for the Planning teams to act promptly to meet customer requirements.

Customer-client focus, Process oriented, Good organizational skills, Manage priorities, Team player, Communication skills, Ability to multi-task, Able to work in fast-paced and dynamic environment,

Typical responsibilities

Compiles data under close supervision

Schedules resources to accomplish instructor training, customer training, demonstrations, and simulator requirements.

Identifies and coordinates shipment of documentation and/or materials.

Publishes instructor schedules.

Manage the instructor travel schedules.

Ensure all events are assigned with the customer’s manual and AVIATION ACT.

Schedule Instructor resources for maximum productivity.

Decision-making and autonomy

Makes decisions and recommendations within authorized limits

Exercised independent judgment in selecting and interpreting information

Supervision required/exercised

Works under close supervision with scope for coordination and organization of work methods on assigned duties

Works with other departments as needed.

Typical requirements

Bachelor degree

Effective communication skills in Korean and English (Intermediate level)

Good knowledge of Excel and MS Office, Good with numbers.

Effort

Works at job activities that require continuous sitting, standing or walking with limited opportunity to alter position or activity

Works at job activities that require focused visual concentration such as continuous keyboarding or focused listening

Work involves frequent interruptions that are unpredictable and imposed or controlled by others

Working conditions

Work is performed in an environment where irritants such as noise from telephones, temperatures, and lighting variations may exist, but there is little chance of injury, accident, or occupational health problems

Technical Competencies

To be determined with Manager

#LI-DP1

Position Type                       

Temporary (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com

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