About This Role

                                                                                                         

Customer Service/Support Representative at CAE

Location: Onsite |Dallas West

Schedule: Full-time

Help drive revenue and streamline operations in a fast-paced, client-facing role. At CAE, we’re looking for someone proactive, detail-oriented, and ready to make an impact.

What You'll Do:

Operations

Support client check-in and onboarding

Communicate VIP details to Operations to ensure proper instructor assignment

Assist with reports, enrollments, and general admin tasks

Customer Relations

Serve as the primary point of contact for clients during their onsite experience

Address concerns, relay schedule changes, and coordinate meetings or events

Identify VIP/VVIP needs and escalate when necessary

Coordinate travel logistics and ensure smooth transitions

Maintain a friendly, professional presence throughout the training process

Keep clients informed and supported from arrival to departure

Quality & Compliance

Support Know Your Customer (KYC) processes

Verify training prerequisites and collect documentation

Confirm signed contracts and COD payments before training

Monitor classroom and briefing room quality

Revenue & Growth

Assist with COD collections and past-due balances

Use waitlists to fill cancellations

Generate Open Seat reports for upcoming training windows

Qualifications:

Excellent interpersonal and customer service skills, 2-4 years of experience

Strong verbal and written communication abilities

Proficient in Microsoft Office and internet-based tools

Experience in customer support, administrative roles, or data entry

Detail-oriented with strong process management skills

Comfortable in a fast-paced, 24/7 environment

Aviation background preferred but not required

Adaptable, collaborative, and solutions-focused

Ready to help shape the future of aviation training? Apply now and be part of a high-performance team at CAE.

Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other  characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.