This role will manage Customer Service & Supply planning for Partnership  ANZ and China business which includes managing Customer service, Supply planning and NPDs.

Key Responsibilities:

Customer Service & Logistics

Manage complete Order to delivery cycle for Partnership ANZ & GC businessLead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team.Manage order service levels KPIsTrack secondary sales and market inventory closely with BDMs and DistributorsHighlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI’s.Accountable for resolving issues like Supply delays, document errors and shortage/damage claims.MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rateLiaise with Sales, Marketing, CD Ops to drive monthly Demand review and weekly DSR meeting with focus on improving SR, FA and FBCoordinate with UI Logistics & Global Freight procurement team for New Lanes creation.Monitoring of Import Shipments and ensure on time delivery of documents to customers. ( KPI – DOTIF )Oversee that there is no error in shipping documents, as per agreed CSI (Customer Shipping Information)Resolve any issues with the shipping lines while shipment clearance at the port, ensuring No Demurrage and DetentionDrive Import Logistics optimization and cost reduction projects

Supply Planning & NPDs

Responsible for production & supply planning for Partnership dedicated sites in Vietnam and China prepare weekly Supply plan report against open orders and update in SFConduct collabs and finalise production plans for multiple product codes to meet required delivery dates.Work collaboratively with Procurement teams to ensure quarterly forecast is shared with suppliers to ensure RPM availability.Responsible to ensure smooth flow of raw materials and finished goods to meet required delivery datesResponsible for monthly DSR analysis, which includes Mold & factory capacity planning.Monitor plan compliance of the manufacturing facilities and work collaboratively with the factory to ensure 100% compliance levels.Responsible to deliver Mfg. site level service rate targetBusiness partner finance/procurement to drive Transfer Price optimization by driving right forecast, information and savings projects across Partnership ANZ and GC  portfoliosDrive and support Partnership ANZ & GC NPDs and ensure smooth delivery of transition projects without impacting service and minimizing the SLOB due to transitions

Requirements:

MBA /Engineering Graduate with 7-9 years of experience in Supply Chain OperationsPerson should be business focussed and enable sales growth.Excellent written and oral communication skill.Proficiency to communicate effectively across various cultural backgrounds & functional areas. Strong cross-functional & Stakeholder management experience in Project Management and MS Project 

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