Labcorp is seeking a Customer Service Supervisor to join our team in Burlington, NC.

Work Schedule: Generally Monday-Friday (8:00a to 5:00p)

Job Responsibilities

Supervise the day-to-day operations of the Customer Service departmentMonitoring daily activities of customer service team and make adjustments when neededDirectly supervise, train, and mentor the customer service support teamResponsible for ensuring all shifts in the department are properly staffedRespond to and resolves complex problems related to lab results and services providedOversee and assess department performance, providing regular performance-related feedbackMaintain proper documentation pertaining to customer service department activitiesBecome well versed in all required databases used throughout the departmentInteract with supply chain operations management as a consistent basisResponsible for administering and managing policies and proceduresProcess and maintain payroll and personnel filesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

High School Diploma or equivalent3 years or more of customer service experience

Preferred Qualifications

Associate's degree6 months or more of prior leadership experience6 months or more of contact center or call center environment6 months or more of healthcare industry experience, such as a physician's office or a hospital6 months or more of experience in high volume anatomic pathology laboratoryBilingual in Spanish

Additional Job Standards

Knowledge of Microsoft Office suiteExperience with Salesforce.com and/or Laboratory Information SystemsStrong working knowledge of the healthcare industry and medical terminologyFamiliarity with laboratory operations as well as policies and proceduresStrong verbal and written communication skills and excellent ability to listen and respondBe courteous with strong customer service orientationExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quickly

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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