Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose: 

To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies’ standards, providing support for team members, attending management meetings, meetings with clients if required, assisting auditors. 

Main Duties and Responsibilities: 

To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. 

To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). 

Working with customers on daily basis with the aim of developing an excellent working relationship. 

Analysis of repetitive operational problems and development of possible service solutions. 

Advise customer latest booking times and documentation required. 

Booking shipment with use of Marken booking system. 

Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales 

Supplying customers with Marken Service information, 

Potential customer information to be given to the Sales department 

Keeping Customer services team holiday, sickness, overtime records 

Arranging Customers Services shift Roster 

Attending management meetings weekly 

Attending meetings with customers if required 

Assisting auditors if required 

Training Customers services staff 

Overseeing daily Customer Services operations and monitoring level of service provided for Direct to Patient (DTP). 

Qualifications: 

High school degree or equivalent and two years of customer service experience 

Skilled using Microsoft Suite (Excel and Word) and knowledgeable with computers 

Experience working with key decision makers 

Experience of courier or freight industry 

Excellent communication skills, great teamwork and the ability to influence others 

Excellent problem solving and prioritization skills essential. 

Flexibility in working hours is required – weekend coverage, ability to handle shift work is required 

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.