Description Our client, a celebrated luxury goods company is seeking an experienced and motivated Call Center Supervisor to lead the Sales and Client Specialist teams in delivering exceptional service for the holiday season. This is a seasonal opportunity starting immediately with potential to become full-time. The Call Center Supervisor will be responsible for leading, motivating, and developing a team of Sales / Client Specialists to meet and exceed sales targets while upholding the gold standard of luxury service. This role combines people leadership, sales strategy, performance management, and customer experience excellence. The ideal candidate is a confident leader with a proven track record in sales and customer service, preferably in a luxury environment. **This position requires previous call center supervisor or management experience.** Key Responsibilities Team Leadership & Development + Lead and inspire a team of Sales / Client Advisors to achieve and surpass sales targets. + Provide ongoing training, coaching, and development to enhance skills and performance. + Foster a positive and motivating environment through regular feedback and recognition. + Hold team members accountable for achieving performance standards. + Conduct weekly and monthly performance evaluations and in-the-moment coaching. + Partner with Training and Communications teams to address training needs and reinforce communications. + Facilitate regular team meetings and one-on-one performance discussions. Sales & Strategy Execution + Develop and implement sales strategies, including Sales through Service and Clienteling, to achieve departmental goals. + Optimize the “Notify Me” program to maximize sales opportunities. + Monitor team sales performance and provide regular reports to senior management. + Collaborate with Marketing, Retail, Ecommerce, and other internal teams to boost sales and enhance the customer journey. Customer Service & Escalation Management + Ensure every customer interaction reflects luxury service standards. + Identify and manage escalated cases, providing timely and effective solutions. + Handle Special Orders, including high-value and custom orders. + Evaluate and act upon customer feedback to continually improve service delivery. Operational Support + Assist fellow supervisors with daily operational tasks as needed. + Maintain professionalism and integrity in all interactions. Requirements Qualifications & Skills + Experience: 2–7 years in a similar supervisory role within a Contact Center; Retail or luxury environment preferred. + Leadership: Strong ability to motivate, inspire, and lead a team to achieve measurable results. + Sales Expertise: Excellent understanding of the sales process, with proven techniques to drive results. + Technology: Proficient in Salesforce or similar CRM; skilled in navigating multiple systems. + Customer Focus: Strong relationship-building and service skills, with a commitment to delivering exceptional experiences. + Communication: Outstanding verbal and written communication skills. + Collaboration: Able to work both independently and in a team setting. + Industry Passion: Enthusiasm for the luxury goods industry and the brand. + Problem-Solving: Strong analytical skills with sound judgment and decision-making abilities. + Organization: Excellent planning, organizational, and time management skills. + Flexibility: Ability to work a flexible schedule as business needs require. + Professionalism: High level of integrity and professional demeanor. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .