Job Description Oversee daily operations of the Customer Care team to ensure timely and effective support.  Provide coaching and guidance to team members to improve performance and engagement.  Monitor individual and team KPIs and deliver regular feedback.  Execute workflows and processes established by leadership.  Manage ticket routing and basic Zendesk configurations; escalate complex issues as needed.  Support onboarding and training of new hires and facilitate ongoing development.  Handle escalated customer issues and ensure resolution meets quality standards.  Identify inefficiencies and share feedback with leadership for process improvement.  Collaborate with other departments to resolve customer-impacting issues. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree or equivalent experience.  5+ years in Customer Care, 2-3 in leadership, preferably in healthcare.  Strong leadership, communication, and problem-solving skills.  Proven ability to manage teams and drive operational improvements.  Experience with Zendesk and CRM systems.  Ability to work cross-functionally and manage change effectively. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.