*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at_www.drhorton.com_for more information. *D.R. Horton, Inc.*is currently looking for an*_Customer Service Superintendent- WA_*. The right candidate willprofessionally represent the builder and ensure the delivery of quality warranty services. Be responsible for fostering positive working relationships with homeowners, evaluating requests, and expediting repairs as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction. Work directly with Customer Service Manager to resolve Customer Service escalations/complaints and provide continued education to construction and customer service field team members. The annual compensation for this role is $88,000 - $100,000, including a discretionary bonus structure, commensurate with experience. This position is on site, Monday through Friday, in the Bothell WA office. *Essential Duties and Responsibilities*include the following. Other duties may be assigned. * Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments * Evaluate homeowner repair issues to determine if they are warrantable items * Respond to escalated service calls as assigned by the Customer Service Manager * Contact homeowners within 24 hours to schedule inspection and/or de-escalate homeowner issues * Communicates effectively to homeowner if repair issue is deemed not warrantable * Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs * Schedule and manage subcontractors to make designated warranty repairs * Manage completion of quality home repairs within standards set by company and industry specifications. * Certifies warranty work is completed within contractor obligations * Follow up with homeowners to ensure concerns are addressed in a timely and professional manner * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Develop and maintain good rapport with subcontractors and homeowners * May complete minor home repairs (obtain customer approval for completed work and provide timely follow up) * Execute policies to ensure compliance with quality standards * Ability to travel overnight *Education and/or Experience* * High School Diploma or GED * Minimum 5 years customer service experience required with a homebuilder * Ability to manage and complete the “13 Milestones of Construction” specified in JDE * Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime * Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction * Ability to read blueprints * Able to analyze problems, determine solutions, and produce desired outcome * Communicate effectively and professionally both verbally and in written correspondence * Must possess professional attitude to represent company in a positive manner * Proficiency with MS Office and email * Ability to lift and/or move up to 50 pounds *Preferred Qualifications* * Work effectively in high pressure situations Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * Vacation, Sick, Personal Time and Company Holidays * Multiple Voluntary and Company provided Benefits*//* */Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/* **Job:** **Warranty* **Organization:** **Home Builder* **Title:** *Customer Service Superintendent* **Location:** *Washington-Bothell* **Requisition ID:** *2503714*