CUSTOMER SERVICE SPECIALIST I Posting Start Date: 1/28/26 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: **Job Overview** Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. **Job Requirements** + Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems. + Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders. + Handling escalated and unresolved calls from less experienced representatives. + Recognizing sales opportunities and preventing the loss of existing business. **What your background should look like** + 1–2 years of customer service experience + Data Accuracy: Accurate data entry and attention to detail + System Knowledge: Familiarity with SAP or Salesforce systems + Adaptability: Ability to thrive in fast-paced, changing environments + Communication & Problem Solving: Strong communication and problem-solving skills + Customer Orientation Customer-focused mindset and conflict resolution abilities + Organization & Teamwork; Organized, multitasker, and team player + Excel Skills Using Microsoft Office Excel for tracking and analysis on databases + Language: English proficiency required \#TE-HYBRID Location: Tlalnepantla de Baz, Edo. de México **Competencies** Values: Integrity, Accountability, Inclusion, Innovation, Teamwork **Job Locations:** Posting City: TLALNEPANTLA Job Country: Mexico Travel Required: None Requisition ID: 146965 Workplace Type: External Careers Page: Customer Service TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.