Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Specialist I\nPosition Summary\nThe Supply Chain Specialist II manages order backlogs and communicates with internal customers in EMEA and NA.\nKey Responsibilities\n•\tAct as the coordination hub between Supply Chain functions and internal, prioritizing requests to the right department. Track, follow up, and close inquiries from internal customers, updating them on their requests/orders.\n•\tOperate globally within a follow-the-sun organization, managing cases from other geo-regions as needed.\n•\tReview backlog daily, correcting order problems, seeking alternative supply sites or engineering inventory.\n•\tAdjust order priorities in the system based on field service team input.\n•\tParticipate in weekly/monthly meetings with field service and/or tech support managers, updating them on the current backlog situation and countermeasures.\n•\tCommunicate encouraged delivery dates for parts to field service engineers.\n•\tMaintain metrics and actions to address Supply Chain-related complaints.\n•\tHandle and update complaints within the SAP CRM tool.\n•\tPrepare and host meetings to address blocking issues.\n•\tEnsure advanced orders are prioritized appropriately and progress is reported to collaborators.\n•\tEnter orders for internal offices not on SAP or without automated systems.\n•\tProactively react to incoming information, take action, report to partners, and seek countermeasures.\n•\tAdditional tasks as assigned.\nMinimum Qualifications\n•\tHigh School Diploma or equivalent experience required\n•\tBachelor's Degree Preferred\n•\t2+ Years Experience in Supply Chain, Demand Planning, or related order administration/logistics\n•\tExceptionally organized and able to multitask across administrative duties\n•\tStrong sense of customer service and ability to work with a broad range of customers within our matrix structure\n•\tProven PC skills and ability to use Windows-based software\n•\tExperienced with CRM and ERP tools such as SAP\n•\tExcellent communication skills in English; additional languages are a plus\n•\tStrong social skills and ability to work under pressure