**Customer Service Specialist - German speaker** Location: Budapest, Hungary The Customer Service Specialist will be responsible for providing the highest level of customer service and problem resolution within the guidelines of the service policy. **We offer:** · Training and continuous learning and certification opportunities · Chance to be part of a rapidly expanding organization · Multilingual environment · Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute) · Hybrid work model · Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks · Reimbursable language courses · Team events and Company events (cool and youthful parties with team-games, etc.) · High value awards and recognitions, annual bonus for top performers, and annual salary review **Responsibilities:** · Receiving end user requests for product details, warranty registration and general inquiries · Provide first level resolution providing excellent customer experience · Documenting both the customer concern and action to resolve the issue in the CRM tool · Provide first level resolutions for interactions—inquiries, issues raised, etc. · Ticket creation /Categorization / Prioritization · Ticket escalation to respective Support Group · Identify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures. **We are looking for you if you:** · have excellent written and verbal communications skills in **English and German** · have High school degree · have experience in working with customers or in an international environment · have experience of using ERP systems, preferably SAP · have good planning and organizational skills · are ready to learn new applications and solutions and has quick learning ability · have excellent time management skills · are able to work independently Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.