About Abbott :
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
애보트래피드진단(Abbott Rapid Diagnostics, Inc.)은 한국애보트의 신속진단 사업부로서 의료기기 및 체외 진단시약을 생산하는 Abbott Rapid Diagnostic Division의 한국법인으로 현장진단 검사의 세계적인 리더 기업입니다.

Primary Job Function :

Complete day to day supply chain tasks including order processing, data entry, issue investigation and resolution, handling general customer enquiries (phone and email), stock management, credit and invoice management.

Responsibilities :
Technical / Operational

Process customer orders for domestic and international customersKeep customers informed about order status, backorders, unexpected delays, part shipments and product issuesHandle inbound product enquiries, quotes, product returns and complaintsMake outbound calls or emails assisting with customer notices and product recallsAnalyze and resolve escalated customer issuesProcess creditsHelp manage price databaseLiaise with transport companies including domestic couriers and freight forwardersMaintain customer standing ordersAssist Sales and Marketing teams with stock, customer order enquiries and customer data baseSome planning and inventory control tasks as requiredIdentify and implement improvements in customer service processes

Internal Systems and Processes

Knowledge of and adherence to Human Resources Policies & ProceduresFollow, update and create SOP’s and methods for the department.Ensure processes meet department objectives (KPIs) within expected timeframes

Customers

Provide outstanding assistance and advice to external and internal customersDevelop and build relationships between the distribution site and other areas of Abbott, suppliers and customers.

Qualifications :

Bachelor's degree is required.Knowledge of generally accepted customer service principles.Relevant experience at a business-related field.Proficiency in the use of computer programs for customer serviceGood knowledge for SAPFluent in both English and local language is preferred.