Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Responsibilities:Order Placement: Process customers’ orders efficiently, accurately, and in a timely manner using different ERP systems.Communication with Customers: Respond to internal and external customer inquiries via email, or other communication channels in a professional manner, providing customers with appropriate information about products or services.Collaboration with Other Departments: Work and communicate effectively with other departments to address customer requirements and meet customer deadlines.Problem Solving: Quickly and effectively resolve customer issues to ensure their satisfaction.Handling Complaints: Handle, analyse, and resolve customer complaints according to the company’s procedures.Collecting Feedback: Gather and analyse customer feedback to improve service (via email or phone, or other communication channels)Learning and Development: Continuously update knowledge about the company's products, services, and processes. Participate and initiate process improvements.

Requirements:Education:Bachelor’s degree, preferably in business administration or a scientific discipline.

Experience:Preferably minimum 1 year of customer service experience, preferably in B2B or e-commerce. Knowledge, Skills, Abilities:Strong Lithuanian and English language skills (oral and written). Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint. Good communication skills. Self-motivated and able to work with minimal supervision. Ability to work well in a team and share workload. Ability to solve problems and multitask under deadlines. Ability to work well under pressure in a fast-paced environment.

We offer:The innovative environment of the rapidly growing international company. Energetic, diverse and highly motivated team;Hard-working, driven and supportive working culture and outstanding development possibilities to increase your potential;Opportunity to contribute to global organization and work with experts;Personal and professional career opportunities in the field of high technology;The possibility to go to/from work by free bus, 70% compensated lunch in the company canteen, we serve coffee/tea;An incentive package of additional benefits (annual bonus for results, accident insurance, health insurance).

At Thermo Fisher Scientific, each one of our 120,000 extraordinary minds has a unique story to tell. Join us and
contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Compensation

The monthly salary range estimated for this position based in Lithuania is €1 983,33–€2 970,83.