**Position Snapshot** Location: Linda-a-Velha (Lisbon) / Braga Company: Nestlé Business Services Full-time/Hybrid mode **Fluent in English (Level C1)** **About Us** **Nestlé Business Services (NBS)** is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé — and iconic brands like Nespresso — to engage with millions of consumers worldwide. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. **If this describes you and you are looking to join a business where you can really add value — supporting the Customer Relationship Center (CRC) of the premium brand Nespresso — then this is your opportunity to join Nestlé Business Services (NBS) and be part of the Nespresso experience.** **At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.** **Position Summary** **For our Nestlé Business Services, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.** **A Day in the Life of...** • Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels. • Welcome customers and effectively identify their needs to provide tailored solutions. • Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression. • Prioritize first-contact resolution to enhance the customer experience and streamline service delivery. • Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement. • Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making. • Spark customer interest by showcasing our complete product offerings and their benefits. **What Will Make You Successful** • One to two years of experience in a customer-engagement services (mandatory) • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.) • **Fluent in English (C1 level)** • Excellent interpersonal and communication skills • Ability to multitask effectively • Positive mindset with a strong eagerness to learn and collaborate as a team player • Strong organizational and prioritization skills to excel in a fast-paced environment • Demonstrated work ethic and respectfulness **What We Offer** **At NBS, we prioritize our talent and are committed to fostering an engaging environment where our teams can excel in their professional performance while also supporting personal development and work-life balance. By joining us, you will benefit from:** • Development of expertise in Nestlé’s Shared Services Business • Enjoy exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special conditions as part of your employee benefits • Immersion in a culturally diverse team • Opportunities for local and international exposure • Flexible working environment • Engagement and well-being activities • Competitive salary with an annual bonus based on performance • Meal allowance card • Access to a credit club • Flexible benefits: Choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.) • Membership in the Nestlé Club, offering discounts with various partners • Complimentary high-quality coffee at the office • Special discounts for employees at select retailers • Provision of company equipment tailored to professional needs • On-site medical support available at our office • Access to e-learning courses and training programs to help you achieve your career goals • Opportunities for career progression and international career possibilities