Customer Service Specialist Requisition ID: 46204 Job Location(s): New Taipei City, TW Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Function: Sales Work Location Type: On-site **The Impact You'll Make** As our customer service specialist, you’ll play a key role in overall business success by ensuring customer satisfaction, retention, and loyalty. Providing outstanding, and consistent customer experience increases overall customer satisfaction and provide you with collaboration opportunities with different teams and opportunities to grow within. You’ll collaborate with internal functions supporting the business and take ownership of customer service requests such as end-to-end order status management. **What You’ll Be Doing** + Understand and resolve customer needs, including non-standard queries, while promoting satisfaction through team-based problem solving. + Communicate proactively with customers regarding order status and support their digital journey with Danfoss. + Accept and process sales orders in line with business rules, and manage export-related activities where applicable. + Handle complex customer accounts and assist sales teams with order fulfillment and service requests. + Collaborate across internal functions—logistics, manufacturing, pricing—to ensure seamless operations. **What We're Looking For** + 2–3 years’ experience in order processing and export management, with a strong customer focus + Proficiency in SAP, Salesforce, and Excel, or willingness to learn digital tools + Ability to collaborate across teams and manage complex customer accounts + Strong communication skills in English, both written and verbal + A mindset of proactive problem-solving and continuous improvement **What You'll Get from Us** 1. We promote from within and support your learning with mentoring, training, and access to global opportunities. 2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. 3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. 4. You’ll receive a total rewards package that may include a range of benefits, depending on your location and contract type. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. **Ready to Make a Difference?** If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. . Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.