Job summary - purpose of the role

 

 

To support customer service with the aim to develop profitable sales by control and coordination.

Receives and processes customer orders Evaluates customer needs/opportunities and matches them with Univar’s products/services Creates proforma order when required and sends to customer Enters the price manually in SAP in case of need Checks the stock availability of the products and send the confirmation to the customer Communicates with appropriate internal Univar personnel (e.g. Operations, Sales, and MPU) to ensure timely responses to fulfillment issues Creates mutually beneficial relationships with customers through establishment of rapport coupled with responsiveness to customer needs (return messages, timely follow-through) Follows up of the arrival time for the products which are not in the stocks Reviews order details to check accuracy of conditions and delivery terms. Register orders promptly and accurately and send order confirmations to customers Follows-up of the direct orders Follows up of the orders transferred at the port to the customer before the custom Enters the sample orders in SAP Enters the consignment orders Enters the commission orders Enters Credits and Debits Enters the return orders in SAP Gets return approvals from sales team Registers customer complaints and refer to appropriate function for action. MTS products - enters schedule agreements for irregular requests Manages the priority of the open orders Ensures that payment has been received before delivering the order for prepaid customers Enters customer-specific information about the order or the delivery into the system Creates outbound at SAP Gets shipment info from logistics and inform the customer in case of delays Convinces the customers to buy a full pallet Convinces the customers to collect their orders once or twice a week Follows-up of open sales orders daily Follows-up of open sales orders with account managers in case of need

Key competencies and behaviors

Profile:

Good communication skills, both written and spoken (Senior: Excellent) Good negotiation skills (Senior: Excellent) Well organized with good time management skills and the ability to prioritize and manage a heavy workload Ability to influence positively internal Univar resources in order to deliver customer delight Desire to succeed Resilient. Experience in a commercial environment providing good customer service Experience in International context would be a plus Technical/Science educational background Upper-intermediate English level (Written & spoken) Good computer skills (CRM, Excel, PowerPoint) (Senior: Excellent) High level of presentation skills.

Education/experience:

Technical/Science educational background Experience in a commercial environment providing good customer service Experience in International context would be a plus