Customer Service Specialist Requisition ID: 45353 Job Location(s): Melbourne, AU Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Seg Job Function: Sales Work Location Type: On-site **The Impact You'll Make** We’re looking for a **Customer Service Specialist** who’s passionate about delivering exceptional customer experiences. From initial enquiry to on-time delivery, you’ll play a key role in supporting our customers and ensuring their satisfaction every step of the way. **What You’ll Be Doing** + Serve as the primary contact for pricing, order status and delivery enquiries. + Support the customer base with quoting and product selection. + Manage sales orders from order entry through to delivery. + Support customers with any product returns. + Support the sales teams and your teammates with sales enquiries. + Contribute to process improvement initiatives. **What We're Looking For** + Experience in a **sales support** or **customer service** role within manufacturing/distribution + Familiarity with **SAP** and **Salesforce** + Strong communication and problem-solving skills + A passion for delivering excellent service – especially over the phone + Ability to handle high volumes and multitask in a fast-paced environment + A basic understanding of **supply chain processes** + A background in **electrical engineering or mechatronics** (preferred but not essential) **What You'll Get from Us** **Career Growth** – We promote from within and offer training, mentoring, and global opportunities **Work-Life Balance** – Flexible work environment with autonomy and support **Inclusive Culture** – We value diversity and foster a workplace where everyone belongs **Competitive Benefits** – Access to wellness benefits, employer-paid parental and partner leave, recognition awards and social activities. **Ready to Make a Difference?** If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. . Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.